Lounge lux set Choco

1. Do you offer free shipping in UK?

Yes! We offer free shipping UK-wide on all orders — no minimum spend required.

Your order will be shipped from our UK warehouse or our partner fulfilment centre, depending on stock availability.

2. How long does delivery take?

Delivery times across UK are:

• 
  Metro areas: 3–6 business days
  
• 
  Regional areas: 6–10 business days
  
  Once your order has shipped, you’ll receive a tracking link via email so you can follow it every step of the way.
  

3. Do you offer free returns?

Absolutely. We offer free 30-day returns on all orders.

If something isn’t quite right, you can return it within 30 days of delivery for a full refund or exchange — no stress, no hidden fees.

4. How do I make a return or exchange?

Just email our support team at contact page with:

• 
  Your order number
  
• 
  The item(s) you’d like to return or exchange
  
• 
  A short note on why (optional!)
  

We’ll reply within 24 hours with your prepaid return label and simple instructions.

5. What if my order arrives damaged or incorrect?

If your item arrives damaged, faulty, or not what you ordered, please contact us straight away at contact page.

We’ll sort it out fast — either with a replacement or a full refund.

6. Do you ship outside UK?

Currently, we ship only within UK to make sure orders arrive quickly and reliably.

International shipping will be added soon!

7. How can I track my order?

You’ll receive a tracking number once your order ships.

You can track it anytime via UK Post or our courier partner’s website.

8. What payment methods do you accept?

We accept:

• 
  Visa, Mastercard, American Express
  
• 
  PayPal
  
• 
  Apple Pay / Google Pay
  
• 
  Afterpay & Klarna
  

All payments are secure and encrypted.

9. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us within 12 hours of placing it and we’ll do our best to update or cancel it before dispatch.

10. What size should I order?

Each product page includes a detailed size chart.

If you’re between sizes, we recommend sizing up for a comfier fit.

Need help? Email us — our team’s happy to guide you.

11. Where are you based?

We’re proudly UK-owned, with operations in LONDON and fulfillment centres across UK.